Source Support Services
Help Desk Services
Source Support provides hardware support programs to Resellers, End Users, and System Administrators with unlimited access to Source Support’s certified and trained technical staff. These flexible programs offer your company a cost-effective method to keep your system(s) operating smoothly and efficiently while you focus on more strategic IT issues.

Help Desk Services include
  • 8x5 or 24x7 Help Desk offerings on all systems sold
  • Diagnostics of all hardware issues utilizing various operating systems expertise
  • Coordinating RMA returns and the dispatch & recovery of replacement parts
  • Dispatching and coordinating on-site technical services when appropriate
  • Complete management of all service calls, whether standard RMA or on-site, to a successful conclusion
  • Real Time involvement and ownership of every on-site service call worldwide.