Source Support Services
About Source Support
Our Mission, Our Values

Headquartered in Duluth, Georgia, Source Support is focused on providing the computer support needs of computer manufacturers with cost-effective IT service solutions. Through our nationwide, onsite hardware maintenance and computer services, Source Support can fill virtually all of your hardware outsourcing needs. Our computer service programs offer OEM manufacturers warranty services on their systems. In addition, we offer logistics services for logging, coordinating and monitoring onsite repairs for systems under warranty contracts or hardware maintenance agreements with Source Support.

As a company, we share our skills and resources with our clients to ensure they receive not only the best in products and services, but more importantly, value and results from our business relationship. We are committed to a plan of sustained growth that recognizes the present and future needs of our customers.

Source Support will provide world-class service to our partners in supporting the systems they provide to their customers. We will always strive to meet the needs of these customers by providing timely service and updates to service events as they occur. Source Support will provide employees the necessary tools and information to ensure they can meet the customer's service needs.

Corporate Values

  • Source Support will always work to meet the service levels agreed upon with each individual warranty agreement.
  • Source Support will always create an environment that allows each employee to reach their full potential in their personal and professional careers.
  • Source Support will always operate with our partners, and their customers in an honest and open manner. We will always update customers on their service issues in a timely and comprehensive manner.
  • All employees will embrace the concept that teamwork is paramount to success and that we are stronger as a group, working together to the customer's benefit, than we are as individuals.
  • Each employee has a responsibility to provide a positive customer experience so the end user will be inclined to communicate this with their associates.
  • We will embrace customer issues as our own.
  • We will respect fellow employees and act in a professional manner while representing Source Support.
  • Open and honest communication at all levels of the organization is vital to the success of Source Support.
  • Source Support will maintain an atmosphere that is enjoyable and professionally stimulating, but also rewarding for individuals who embrace the tenants of our Corporate Values.



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